bet65 Privacy Policy

Welcome to bet65. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use the bet65 platform. By accessing or registering on this website, you are considered to have fully accepted the terms of this Policy.

We give your privacy the highest priority. All data-processing activities at bet65 are carried out in a secure, fair, and transparent manner. Our platform uses SSL encryption and modern security technology to keep your information safe.

1. Information We Collect

When you register on the bet65 platform or use our services, we may collect the following types of information:

a) Identity and Contact Information

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport number (for identity verification)

b) Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Bank account details (for transaction verification)
• Deposit and withdrawal history
• Visa or Mastercard related information (where applicable)

c) Technical and Usage Information

• IP address and device identifier
• Browser type and version
• Operating system
• Site usage time and session information
• Information collected through cookies and similar tracking technologies

d) Gaming Activity Information

• Betting history and gaming patterns
• Win and loss records
• Account settings and preferences

2. How We Collect Information

bet65 collects your information in several ways:

• Directly provided: Information you give us when completing a registration form, updating your account, or contacting support.
• Automatic collection: When you visit our platform, we automatically collect technical information.
• Third-party sources: We may collect information from trusted third parties for identity verification and fraud prevention.
• Payment processors: Payment partners such as bKash, Nagad, Rocket, and Upay may share transaction-related information with us.

3. How We Use Your Information

bet65 uses your information for the following purposes:

a) Account Management and Service Delivery

Creating and maintaining your account, processing deposits and withdrawals, ensuring gaming services, and keeping in contact with you.

b) Identity Verification and Legal Compliance

Completing the Know Your Customer (KYC) process, preventing money laundering, and meeting applicable legal obligations. For this purpose we may verify government-issued identity documents.

c) Security and Fraud Prevention

Ensuring account security, identifying suspicious activity, and monitoring usage patterns to promote responsible gaming.

d) Communication and Support

Communicating with you on service-related matters, sending relevant promotional offers (with your consent), and providing 24/7 live chat support.

e) Platform Improvement

Analysing data to improve the user experience, add new features, and raise the quality of our services.

4. Information Sharing and Disclosure

bet65 never sells your personal information to third parties. However, information may be shared on a limited basis in the following cases:

• Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Identity verification services: With authorised verification agencies to complete the KYC process.
• IT and security service providers: To ensure the secure operation of the platform.
• Legal obligations: In response to a court order or a lawful request from a competent authority.
• Business restructuring: In the event of a company merger or acquisition, with prior notice.

All third parties are required to comply with our privacy standards and may use your information only for the specified purpose.

5. Data Storage and Security

Retention Period

We retain your information for as long as your account is active and, after account closure, for a defined period as required by law. Financial transaction records are generally kept for a maximum of five years.

Security Measures

bet65 uses industry-standard security measures to protect your information:

• SSL (Secure Socket Layer) encryption for all data transmission
• End-to-end encryption of stored data
• Restricted access controls — only authorised staff can view information
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• 24/7 monitoring for suspicious activity

While we ensure the highest level of security, it is not possible to guarantee 100% security on the internet. We therefore ask you to always use a strong password and keep your login details confidential.

6. Cookie Policy

bet65 uses cookies and similar technologies to improve the user experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: Essential for the core functionality of the site — without them, some services will not work.
• Functional cookies: Help remember your preferences and settings.
• Analytical cookies: Help us understand which pages are used most and how the platform can be improved.
• Security cookies: Help prevent fraud and unauthorised access.

You can control cookies by changing your browser settings. However, disabling cookies may limit some features of the site.

7. Your Rights

As a bet65 user, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request that your information be deleted (subject to legal obligations).
• Right to restrict processing: In certain cases you may ask us to limit how your information is used.
• Right to portability: You may request your information in a machine-readable format.
• Right to object: You may object to the use of your information for marketing purposes.
• Right to withdraw consent: You may withdraw your consent at any time (this will not affect the lawfulness of prior processing).

To exercise any of these rights, contact us directly. We are committed to responding to your request within 30 days.

8. Privacy of Minors

bet65 is a service for adults. Persons under 21 years of age are not permitted to use our platform. We do not knowingly collect any personal information from minors.

If we become aware that information has been collected from a minor, that information will be deleted immediately and the relevant account will be closed. If you suspect that a minor is using our services, please contact us.

9. Third-Party Links and Services

Our platform may include services from payment gateways and game providers (such as Pragmatic Play, Spribe, JILI, PG Soft). These third-party services have their own privacy policies. bet65 is not responsible for how your information is used on their platforms. We recommend that you review their privacy policies.

10. International Data Transfers

Your information may be transferred outside Bangladesh for the operation of our services. In such cases we ensure that:

• Adequate data protection laws exist in the recipient country, or
• Appropriate contractual safeguards have been put in place to protect the data.

In all circumstances, the level of protection for your information will be no less than the standard described in this Policy.

11. Policy Changes

bet65 reserves the right to change this Privacy Policy at any time. For significant changes, we will:

• Send a notice to your registered email
• Display a clear notice on the site
• Update the "Last Updated" date at the top of the page

Continued use of the platform after any changes means you are considered to have accepted the updated Policy. We therefore recommend that you review this page regularly.

12. Responsible Gaming and Data Use

bet65 firmly believes in responsible gaming. Information about your gaming activity is used only for the following purposes:

• To identify early signs of problematic gaming behaviour
• To provide self-exclusion and limit-setting features
• To provide information about support resources when needed

To learn more about responsible gaming, visit our Responsible Gaming page.